Privacy Policy for SafeTradeGH

Effective Date: October 5, 2025

Welcome to SafeTradeGH (the "App" or "Service"), operated by SafeTradeGH Ltd. ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at safetradegh.online (the "Site"), use our mobile application, or engage with our ecommerce services for buying and selling goods.

By accessing or using the App or Site, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This Policy applies to all visitors, users, and others who access the Services.

1. Information We Collect

We collect information to provide, improve, and personalize our Services. The types of information we may collect include:

Personal Information

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Payment Information: Details such as credit/debit card numbers, billing address, and payment method (processed via secure third-party gateways like Stripe or PayPal; we do not store full card details).
• Order and Shipping Information: Address, contact details for delivery, and purchase history.
• Communication Data: Information you provide when contacting us via email, chat, or support tickets.

Automatically Collected Information

• Device and Usage Data: IP address, browser type, operating system, app version, pages viewed, time spent on pages, and referral sources.
• Location Data: Approximate location based on IP address (with your consent for precise location if needed for delivery services).
• Cookies and Tracking Technologies: See Section 7 for details.

Information from Third Parties

• We may receive information about you from partners (e.g., payment processors, shipping providers) or social media platforms if you log in via them.

We do not collect sensitive personal information (e.g., health data) unless required for specific services like customized shipping for medical goods, and only with your explicit consent.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders, including payment processing and shipping.
• To communicate with you about your account, orders, promotions, or Service updates.
• To personalize your experience, such as recommending products based on browsing history.
• To improve our Services, analyze usage trends, and prevent fraud (e.g., detecting suspicious transactions).
• To comply with legal obligations, resolve disputes, and enforce our terms.
• For marketing purposes, with your opt-in consent (you can unsubscribe at any time).

3. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service Providers: With trusted third parties who assist us (e.g., payment processors, shipping carriers like DHL or local couriers, cloud hosting like AWS) under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.
• With Your Consent: For any other purpose disclosed at the time of collection.

We ensure all sharing complies with applicable data protection laws, including the Data Protection Act of Ghana (Act 843) and international standards like GDPR where relevant.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest.
• Secure servers and access controls.
• Regular security audits and vulnerability scans.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

Depending on your location, you may have rights under applicable laws (e.g., GDPR for EU residents). These include:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate information.
• Deletion: Request removal of your data (subject to legal retention requirements, e.g., for tax records up to 7 years).
• Objection/Opt-Out: Withdraw consent for marketing or object to processing.
• Portability: Receive your data in a structured format.
• Restriction: Limit processing in certain cases.

To exercise these rights, contact us at privacy@safetradegh.online. We will respond within 30 days. For Ghana residents, we comply with the Data Protection Commission guidelines.

You can also:

• Manage cookie preferences via browser settings.
• Opt out of email marketing by clicking "unsubscribe" in communications.

6. International Data Transfers

SafeTradeGH is based in Ghana. If you access our Services from outside Ghana, your information may be transferred to and processed in Ghana or other countries where our providers operate. We ensure adequate protections for such transfers, including standard contractual clauses.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality, analyze traffic, and serve targeted ads. Categories include:

• Essential Cookies: Necessary for core functions like login and cart management.
• Analytics Cookies: Track usage (e.g., via Google Analytics; anonymized data).
• Marketing Cookies: Personalize ads (you can opt out via our cookie banner or tools like Your Online Choices).

You can disable cookies in your browser, but this may limit Service features. For more details, see our Cookie Policy (to be created if not existing).

8. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly. Parents/guardians can contact us for assistance.

9. Third-Party Links and Services

The App/Site may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies before providing information.

10. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices or laws. We will notify you via email or in-app notice for material changes, with the new version posted here. Continued use after changes constitutes acceptance.

11. Contact Us

For questions, complaints, or data requests, reach out to:

• Email: privacy@safetradegh.online
• Postal Address: SafeTradeGH Ltd., P.O. Box 1234, Accra, Ghana
• Data Protection Officer: Available at the above email.

If unsatisfied, you may contact the Data Protection Commission of Ghana at dpc.gov.gh.

Thank you for trusting SafeTradeGH with your data. We value your privacy and are dedicated to secure, transparent practices.