Refund Policy for SafeTradeGH

Effective Date: October 5, 2025

At SafeTradeGH (the "App," "Site," or "Service"), operated by SafeTradeGH Ltd. ("we," "us," or "our"), we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the conditions under which you may be eligible for a refund on items bought through our ecommerce platform at safetradegh.online or our mobile application. This Policy supplements our Terms of Service and Privacy Policy.

Refunds are not automatic and are subject to review. All decisions are at our sole discretion, in compliance with Ghanaian consumer protection laws and applicable regulations. We encourage you to contact the seller directly first for quick resolutions.

1. Eligibility for Refunds

You may request a refund if:

• The item is defective, damaged, or materially different from its description (e.g., wrong size, color, or condition).
• The item has not been delivered within the estimated timeframe (typically 7-14 business days, depending on shipping method).
• You received the wrong item.
• The order was canceled by the seller before shipment.

Refunds are limited to the purchase price (excluding shipping and taxes unless the issue is our or the seller's fault). Partial refunds may apply for minor issues.

2. Timeframes

• Return Window: Requests must be submitted within 7 days of delivery (or expected delivery date for non-delivery claims). Late requests may be denied.
• Processing Time: Once approved, refunds are processed within 5-10 business days and credited to your original payment method (e.g., credit card, mobile money). Bank processing may add 3-5 days.

3. Return Process

To request a refund:

1. Log in to your Account and navigate to "My Orders."
2. Select the order and choose "Request Refund" or "Return Item."
3. Provide details, including photos of the issue, and submit.
4. We or the seller will review (typically within 48 hours) and approve/deny with reasons.
5. If approved, follow instructions to return the item (at your expense unless defective; we cover return shipping for qualifying cases).
6. Ship returns to the address provided by the seller, using tracked service.

Keep all original packaging and tags intact. Non-compliance may void the refund.

4. Exclusions and Non-Refundable Items

We do not offer refunds for:

• Digital Goods: Downloads, gift cards, or virtual items (final sale upon delivery).
• Personalized/Custom Items: Engraved, monogrammed, or made-to-order products.
• Perishable Goods: Food, flowers, or items with short shelf life.
• Change of Mind: Simply not liking the item (unless the seller specifies otherwise).
• Used or Altered Items: Items showing signs of wear or modification.
• Incorrect Address: Provided by you (you are responsible for accuracy).

Shipping fees are non-refundable except in cases of our error. Restocking fees (up to 10%) may apply for returns due to buyer error.

5. Seller Cancellations and Refunds

If a seller cancels an order:

• Full refund issued promptly (within 3-5 business days).
• No restocking or cancellation fees.

Repeated seller cancellations may lead to Account suspension.

6. Disputes

If you disagree with a refund decision:

• Contact our support team for mediation.
• Escalate unresolved issues to the Ghana Consumer Protection Authority or relevant dispute resolution body.

We aim for fair outcomes and may cover reasonable costs in verified cases of seller fault.

7. Changes to This Policy

We may update this Policy to reflect changes in our practices or laws. Material changes will be notified via email or in-app alert, with the updated version posted here. Continued use constitutes acceptance.

8. Contact Us

For refund inquiries or assistance:

• Email: support@safetradegh.online (include order number and details).
• In-App Chat: Available 24/7 for quick support.
• Postal Address: SafeTradeGH Ltd., P.O. Box 1234, Accra, Ghana.

Thank you for shopping with SafeTradeGH. Your trust means everything to us— we're here to make it right if something goes wrong.